Warranty Questions

Warranty Questions

Thank you very much for investing in a Heil refuse collection vehicle!

Our products are warranted for a period of one (1) year, unless you have an Extended Warranty arrangement with Heil Environmental, Ltd. These Extended Warranties can cover the entire body, or specific component packages.

Ask your local Heil Dealer about our Extended Warranty offerings, or contact Heil Customer Care at 866-ASK-HEIL (866.275.4345).

 

The Heil Co. d/b/a Heil Environmental ("Heil") warrants its solid waste collection equipment to be free from defects in material and workmanship under normal use for a period of one (1) year or 1250 hours of operation (whichever comes first) from the date of equipment In-Service or during the period of coverage offered by an extended warranty program, when proper service and maintenance as described in Heil Service Bulletins and Parts & Service Manuals are performed. The standard or extended equipment warranty is not transferable except for sales demonstration units.

This warranty is expressly limited to the repair or replacement of any component or part thereof, of any such refuse or recycling collection body manufactured by Heil that is proven to Heil's satisfaction to have been defective in material or workmanship. Such components or parts shall be repaired or replaced at Heil's option without cost to the standard purchaser for parts and labor provided such unit is returned to an authorized Heil Distributor for replacement or repair. The repair or replacement must be made during the standard or extended warranty coverage period. Before any warranty can be allowed on new equipment, a validated warranty registration form must be on file with Heil's Customer Service Department within sixty (60) days of the equipment’s In-Service date.  Wear items are excluded from warranty coverage.

All OEM service parts sold by Heil have a six (6) month warranty from the date of purchase. Aftermarket parts purchased from Heil are supported by a 90-day warranty. The parts warranty covers parts only, providing that factory inspection reveals a defect in material or workmanship. Labor, troubleshooting, equipment downtime, etc. is not covered under the parts warranty policy.

HEIL MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND MAKES NO WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR ANY PARTICULAR PURPOSE.  HEIL DOES NOT ASSUME ANY LIABILITY OR ACCEPT CLAIMS  FOR LOSS OF PROFITS, PRODUCT DOWN TIME OR ANY OTHER DIRECT, INCIDENTAL OR INDIRECT CONSEQUENTIAL LOSSES, COSTS, DAMAGES OR DELAYS.

Any improper use, operation beyond rated equipment or component capacity, substitution of parts that are not Heil-approved, or any alteration or repair by others in such a manner as in Heil’s sole judgment affect the product operation or integrity shall void the warranty.

Other than the extension of the standard warranty period purchased under a supplemental Heil Extended Warranty Program, no employee or representative is authorized to modify this warranty in any way nor shall any other warranties be granted.  No dealer-supplied warranty program is endorsed or supported by Heil.

Heil retains the right to modify its factory warranty program prospectively at any time.

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If you need any assistance with your Heil product, or if we can serve you in any way, this page provides all the ways you can reach the right person to get the help you need.